A while ago, I posted a few entries to help you write badly—many people try very hard to accomplish this, but good instruction is not easy to come by. At the time, I completely forgot about an area where bad-writing skills come in very handy: The leadership profiles on many companies’ about-us pages. Many businesses miss a fine story-telling opportunity here.
What do we usually learn in visiting these pages? Executives always wear clean clothes and many of them know how to knot a tie. In some companies, the same shirt and jacket actually seem to follow everybody around to their photo sessions. Executives understand how to let a smile appear but not let it go too far. They generally have some sort of education. With rare exceptions, they worked in a variety of jobs and accomplished things—founded, led, bought, and sold companies; developed new ideas, products, and services; served customers and headed teams. For the most part, these people sound very much alike, and maybe that’s what writers and website managers hope: They try to follow a covert standard for respectability and cautious neutrality, as if most of the execs were planning to run for pope soon. Much of the language in executive profiles is dry and pale, and makes executives sound unapproachable and not very interesting. They add value, make a difference, pursue innovation, listen to customers, thrive on teamwork, articulate and pursue strategies, sit on boards—that sort of thing. Companies want to give the impression their leadership is competent and effective, and avoid ruffling anybody’s feathers or making any negative impression.
Unfortunately, interest and credibility fall by the wayside. Too often, we have no idea what these business leaders really care about, what motivates them, and what their goals are. We don’t know which experiences they learned from the most, what inspires them, or what they enjoy about their jobs.
I don’t want to disparage what companies are doing with their leadership portraits. I understand where they are coming from. But what we are left with is an anesthetizing uniformity. If business leaders don’t write and publish books and blogs, give speeches, or are otherwise public figures, they generally remain anonymous.
When I had the opportunity to meet business executives, I found that they are usually much more interesting and engaging than what the company says about them in the online profile. They have convictions, ideas, values, insights. Some of them are funny, others downright charismatic and fascinating. Even from a simple marketing perspective, companies should want their execs to be interesting and at the very least have a profile that syncs with the company value story, if nothing else.
Much of the responsibility lies with the writer or website manager who needs to create and publish the executive portraits. Often, the execs provide you with their own content. I know you may not be in a position to argue with them. But maybe you can tell them that you want to make their profiles as interesting and compelling to read as possible, and for that it would be best if you could interview them for a few minutes. If you get that interview, you need to be really on and establish a good rapport in the first few seconds.
Here are a few recommendations that can help develop lively, interesting executive profiles:
- Have the brief interview face-to-face if at all possible. If you can’t do that, try for Skype or some other visual communication.
- In the interview, ask questions that likely stimulate interesting comments. I can’t emphasize enough how important this is. Some sample questions: What recent insight from a customer surprised you and helped you rethink the way you see the business? Where do you see your industry headed, and where do you wish it would go? When you mentor people in the company, what is the one thing you always try to contribute? When you come to the end of a weekend or vacation, what do you most look forward to about returning to work? Can you talk about your strategies in working through challenging moments in business relationships with colleagues, trading partners, or customers?
- As you follow up, get at least one nugget of insight or innovative, creative thinking that is unique to this person. You can’t usually get at this directly, and you probably should not try to glean it at the beginning of the conversation. Some ways you can try asking: If there is a piece of advice you wish you would have had at the beginning of your career, what would it be? What do you think most observers and analysts of your industry are missing? Are there any valuable technologies, business strategies, or organizational practices you consider completely and unreasonably underrated? When you talk or work with customers, what is the one thing you hope they take away from a conversation with you?
- If you can feature your executive in a short video where she shares her vision, by all means do so. If you can’t, an audio segment of the interview may be good to use. If you have no other way to introduce the execs than through written words, be sure to include at least one interesting, well-shaped quote.
- Executive profiles should align with what one finds elsewhere on the company website about products, services, and the organization. But they should not replicate that content in the same words. It will make them sound shallow and irrelevant.
- Education and past accomplishments may not have much to do with who the person is today. If you can connect prior achievements to somebody’s current role, that’s great. If not, mention it very briefly or leave it aside.
- Include some content about the person’s personal life and interests, but be careful not to be overly cute, repetitive, or message-driven. In some companies, everybody apparently loves to cook, travel, and volunteer. Elsewhere, they all spend their free time thinking about customers. Keep it believable, individual, and very brief.
- Portrait photos should reflect the personality of the people depicted and the culture of the company. Don’t use formal portrait shots unless your industry absolutely appears to demand it. Much better are professional images taken in less disconnected situations such as customer and industry events. But also avoid having the pictures look like they were taken at a party, unless that’s what the company is about.
Get the best source material you can, write the strongest content you can draft, and good luck in getting it reviewed and approved. Your website visitors will appreciate it!